Verification & Screening Representative
Spanish & English
Onsite in Goodlettsville | Fully Remote eligible after temporary to hire conversion (approx. 4-6mos)
Open to candidates residing in Nashville, TN and Surrounding areas only
Daily Hours: Monday - Friday 8:00-5:00
$18.00 - $20.00 hourly pay range
About the Opportunity - Verification & Screening Representative
Looking for a stable career with future work-from-home flexibility? Join a growing team where your bilingual communication skills make a direct impact every day. This opportunity offers a collaborative environment, consistent Monday through Friday hours, and the ability to transition to a fully remote schedule after successful temporary-to-hire conversion.
If you enjoy helping people, thrive in a fast-paced setting, and want a role with long-term potential, we'd love to connect with you. Even better, there is no formal client interview process, just a brief virtual meeting with a recruiter to get started.
What You'll Love:
- Opportunity to work remotely (timeline is at management discretion)
- No nights or weekends
- Competitive hourly pay
- Supportive team environment
- Quick and streamlined hiring process
- Career growth with a respected industry leader
Key Responsibilities - Verification & Screening Representative
- Verify employment, income, and deposit information while maintaining strict confidentiality and accuracy
- Serve as a primary point of contact for Spanish and English-speaking customers, employers, and third-party clients
- Handle a high volume of inbound and outbound phone calls professionally and efficiently
- Respond to verification requests through phone, email, and chat channels
- Send, track, and manage verification documentation and related requests
- Maintain detailed records and documentation within company systems
- Prioritize multiple tasks and meet productivity goals in a fast-paced environment
- Deliver exceptional customer service while ensuring compliance with company procedures
Qualifications - Verification & Screening Representative
- Strong verbal and written communication skills
- Previous customer service, call center, administrative, banking, verification, or office support experience preferred
- Comfortable managing frequent inbound and outbound phone interactions
- Strong attention to detail and commitment to accuracy
- Fluent in Spanish & English is highly preferred
- Excellent organizational and multitasking abilities
- Professional, dependable, and team-oriented mindset
- Ability to learn new systems and processes quickly
- Strong note-taking, documentation, and follow-up skills
- Must reside in the Nashville, TN metropolitan area or surrounding communities
Work Arrangement
- Onsite in Goodlettsville during training and temporary assignment (approx.. 4-6 months total)
- Eligible for fully remote work upon managements discretion
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