Supporting vendor operations in a fully remote capacity, the full-time Vendor Support Representative will manage inbound and outbound support calls, handle ticket resolutions in Jira, and ensure accurate documentation while investigating issues thoroughly. Key responsibilities Answer inbound vendor support calls and conduct outbound follow-up communications Manage and resolve tickets in Jira Service Management from intake through resolution Investigate issues to identify root causes and propose effective solutions Required qualifications Experience with Atlassian tools (Jira, Confluence) in a support context Prior phone-based support experience, comfortable with inbound and outbound calls Strong investigative skills with a solution-oriented approach Ability to deescalate vendor concerns effectively Quick learner with a team-first attitude
Vendor Support Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.