Vendor Support Operations Lead (Fully Remote)

• Own the day-to-day running of a small support team serving pharma and device reps.
• Monitor the queue in real time, build SOPs, and enforce best practices.

What You'll Do:

• Run the floor, build the playbook, and set the standard for ticket handling and quality.
• Coach the team, handle escalations, and jump on tickets when volume or coverage gaps arise.
• Own the toolset, represent support in product conversations, and build training.

What We're Looking For:

• 3-5+ years in customer or technical support with team lead or shift lead experience.
• Process-minded, strong writer, and comfortable with real-time queue monitoring.
• Healthcare experience is a plus, but not required.

O.R. TRAX

O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.