Vendor Program Specialist

Vendor Program Specialist, Contract, HyBrid, Charlotte, NC

Qualifications

Education

Bachelor’s degree in Business Administration, Information Technology, Supply Chain Management, Finance, or a related field preferred; equivalent work experience may be considered.

Experience

• 2–4 years of experience in vendor management, procurement operations, contract administration, software licensing support, SaaS operations, financial operations, or a related operational role.
• Experience working with vendor records, license tracking, user/access requests, reporting, billing support, compliance documentation, or operational workflows preferred.
• Experience supporting SaaS vendors, enterprise licensing programs, software asset management, vendor onboarding, or technology procurement is a plus.

Skills & Competencies

• Strong organizational skills, attention to detail, and ability to maintain accurate records across multiple programs and stakeholders.
• Ability to work with license, usage, billing, vendor, and renewal data to identify discrepancies, trends, and required follow-up actions.
• Proficiency with Excel and reporting tools for data tracking, validation, analysis, and recurring reporting.
• Strong written and verbal communication skills for routine user, vendor, and stakeholder coordination.
• Ability to manage multiple requests, deadlines, trackers, and follow-up items in a fast-paced environment.
• Ability to follow SOPs, recognize when an item falls outside standard process, and escalate appropriately.
• Familiarity with SaaS licensing models, vendor management systems, procurement platforms, software asset management tools, or compliance tracking processes preferred.