Harvey is seeking a candidate to join its tenured global support team to lead Harvey's BPO partnership, extending the existing capability and shaping how customers experience support. The role is to own the relationship end to end and build the framework for this new partnership.
You will define and monitor performance against core metrics such as CSAT, response times, QA scores, and escalation rates, partner with the in-house team on routing decisions, design scalable workflows, and own
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