Vendor Relationship ManagerAt Goal Solutions, this role exists to ensure vendor operations run efficiently, accurately, and without disruption. You'll manage vendor relationships end-to-end, resolve issues quickly, and improve processes that impact cost, compliance, and service delivery.This role is ideal for someone who enjoys solving problems, coordinating across teams, and improving how vendors perform.What You'll DoOwn the vendor lifecycle from onboarding through performance management and offboardingResolve vendor issues, discrepancies, and escalations with speed and accuracyMonitor vendor performance against SLAs and drive corrective actions when neededPartner with teams to ensure accurate billing and cost controlImprove vendor processes through automation, tighter controls, and better documentationWhat to Expect in This RoleFast-paced environment with multiple vendors, systems, and prioritiesHigh attention to detail across contracts, billing, and compliance requirementsFrequent coordination with vendors, Finance, and internal stakeholdersOngoing problem-solving and process improvement workYou'll Be a Great Fit If YouTake ownership of issues and drive them to full resolutionStay organized while managing competing prioritiesCommunicate clearly with both vendors and internal teamsLook for ways to improve processes, not just maintain themBring accountability, urgency, and attention to detail to your workWhat You Bring – Required3–5 years of experience in vendor management, procurement, or operationsStrong analytical and problem-solving skillsAbility to manage multiple priorities independentlyHigh attention to detail and accuracyWhat You Bring – Nice to HaveExperience in financial services, fintech, or servicing operationsExperience with vendor platforms such as NICE/CXone, Avalara, or similar toolsFamiliarity with vendor systems, reporting, or workflow automationSuccess Looks LikeVendor issues and escalations are resolved quickly with minimal disruptionVendor performance is consistently tracked and improved against SLAsBilling and reconciliation errors are reduced through your oversightVendor processes are more efficient, standardized, and scalableWhy Goal SolutionsCompetitive salary + bonus eligibility - 401(k) with 4% company match - Medical, dental, vision, and HSA ($1,700 annual contribution) - 14 paid holidays (including your birthday) - Paid parental leave, tuition reimbursement, and long-term incentivesApply if you enjoy owning vendor relationships end-to-end and improving how systems and partnerships perform.