Vendor Operations Specialist

Managing vendor and agent communications, the full-time remote Vendor Operations Specialist will oversee work order processes, handle vendor inquiries, and ensure timely resolution of escalations while maintaining data accuracy across multiple platforms. Key responsibilities Monitor and manage vendor communication channels, addressing routine inquiries and updates Serve as the first point of contact for vendor escalations, managing access, utilities, and security issues Administer the RaaS inbox, ensuring timely follow-ups on assignments and vendor questions within established SLAs Required qualifications 3+ years of experience managing contractors or vendors in residential renovation, property management, or real estate operations Proficient in using Airtable, Slack, Helpscout, and SiteCapture Ability to multitask and prioritize in a high-volume work environment Experience in developing or managing standard operating procedures (SOPs) or vendor scorecards Comfortable using AI tools and automations in daily operations