Vendor Operations Lead (Fully Remote)

• Own patient-facing BPO partnerships and drive results at Headway.
• Shape the first experience patients have when seeking mental health care.

What You'll Do:

• Manage partner performance, track goals, and lead improvement initiatives.
• Be the main contact between BPO partners and internal teams.
• Use data to find root causes and build scalable processes.

Who You Are:

• 4+ years in CX operations with BPO management experience.
• Analytical, unflappable, and motivated by our mission.

Why Headway?:

• Help make mental health care accessible and affordable.
• Grow through open feedback and high autonomy.

Headway

Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.