Vendor Operations Lead (Fully Remote)

Own patient-facing BPO partnerships and drive results at Headway. Shape the first experience patients have when seeking mental health care. What You'll Do: Manage partner performance, track goals, and lead improvement initiatives. Be the main contact between BPO partners and internal teams. Use data to find root causes and build scalable processes. Who You Are: 4+ years in CX operations with BPO management experience. Analytical, unflappable, and motivated by our mission. Why Headway?: Help make mental health care accessible and affordable. Grow through open feedback and high autonomy. Headway Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care. #J-18808-Ljbffr