Liberty is seeking a Vendor Operations Manager to optimize the performance of internal and outsourced contact center operations serving gas and electric customers in the United States. You will govern third-party partners, manage SLAs, and drive workforce analytics across multiple sites to balance experience, reliability, and cost.
The role emphasizes forecasting, capacity planning, and staffing models, with frequent collaboration across Procurement, IT, Legal, Operations, HR, and Finance.
#J-18808-LjbffrVendor & Workforce Optimization Lead in londonderry at Unknown Company
This position is listed as full time and onsite.