Liberty, part of Algonquin Power & Utilities Corp., seeks a Senior Vendor Operations Manager to optimize contact center performance across internal and outsourced teams. You will lead governance, forecasting, staffing, and analytics to balance customer experience, reliability and cost.
The role requires managing vendor relationships, SLAs, and regulatory alignment, with travel across the US and occasional trips to Canada. Hybrid work arrangement and a focus on continuous improvement are offered.
#J-18808-LjbffrVendor & Workforce Optimization Lead (Contact Center) in gainesville at Unknown Company
This position is listed as full time and hybrid.