UX Designer

UX Designer

Responsibilities:

• Analyze, design and prototype new features for self-serve platforms (eCommerce, online self-serve portal and mobile app) through visual specifications, wireframes, sketches, blueprints and mock-ups
• Identify the scope of work and provide estimates for User Experience (UX) and User Interaction (UI) activities
• Run UX workshops to identify and qualify personas
• Perform usability testing to ensure that end solutions match requirements
• Participate in and lead design reviews
• Compose UX Audit reports with rationale and recommendations
• Collaborate on user experience planning for digital assets
• Identify and troubleshoot UX problems and struggle areas
• Incorporate corporate standards and industry best practices into solution design
• Facilitate and incorporate usability testing feedback into solution designs
• Work with Information Systems department for UX design and release management
• Deliver designs from concept through to development
• Facilitate and participate in user requirements gathering for self-serve projects
• Maintain UX and UI professional development and certifications (as appropriate)
• Other UX duties as required

Qualifications:

• 5+ years' experience in a UX designer role is desired with proven work experience
• Proficiency in design tools such as Sketch, Adobe Photoshop, Illustrator, Invision, etc.
• Advanced understanding of self-serve and eCommerce websites and mobile apps
• Experience conducting and leading UX research practices and audits
• Experience with UX design for digital assets (website, ecommerce platforms, self-management platforms)
• Experience with user interface guidelines and typical conventions for iPhone, Android and Windows Phone
• Team player, strong communication skills and ability to collaborate with various stakeholders
• Experience conducting and analyzing competitive and consumer research
• Excellent time management skills with proven ability to multi-task
• Proven attention to detail and exceptional organization, logic and analytical skills
• Experience with Agile projects
• Bachelor's degree in Computer Science, Computer Design, Development, Engineering, Business or relevant field
• User experience and/or user interaction design training and/or certification desired
• Familiarity with User Experience design considered a strong asset
• Familiarity with the telecommunications industry is considered an asset