Providing day-to-day local and remote desktop support, the full-time Utah Licensed Support Administrator will troubleshoot hardware and software issues, manage ticketing systems, and collaborate with third-party vendors to ensure effective resolution of complex incidents. Key Responsibilities Provide first and second-level contact for customer issues, ensuring timely communication and updates on ticket status Perform root cause analysis on escalated incidents and implement solutions to resolve technical and security issues Conduct preventative maintenance and remedial repairs on desktops, laptops, and printers, while supporting various devices used in manufacturing lines Required Qualifications Bachelor's Degree or equivalent in Computer Science or a related field Minimum of 3 years of experience in desktop support, preferably in a manufacturing environment Knowledge of Windows 7-10, Microsoft Active Directory, and helpdesk ticketing systems Familiarity with network, server, and storage devices, as well as mobile device management Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are a plus