Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs

Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk DownsBoston, MAIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!SummaryThe Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.Primary ResponsibilitiesAssist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.Display a calm and attentive demeanor when rectifying issues with guests.Check COVID-19 vaccination cards and IDs of individuals attending the event.Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.Control access points to prevent unauthorized entries.Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.QualificationsA minimum education level of: High School Diploma or its equivalencyA minimum of 0-1 years of related work experienceAble to work efficiently in a fast-paced environmentExemplify a strong commitment and willingness to provide excellent customer serviceMaintain a neat, clean and professional appearancePossess strong interpersonal and communication skillsSound judgement; able to make sound decisionsAvailable to work evenings, weekends, and holidaysPay Scale: $16.07 - $17.14/hourBonus: This position is not eligible for a bonus under the current bonus plan requirements.Benefits: This position may be eligible for benefits (ACA qualification).AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

AEG may require an employee to perform duties outside his/her normal description.Employer does not offer work visa sponsorship for this position.