User Support Operations Associate

To support a growing fintech company, the full-time User Support Operations Associate will manage participant inquiries, guide users through account processes, and resolve issues while working remotely. Key responsibilities Respond to participant and plan administrator inquiries via Intercom and phone, ensuring accurate and timely assistance Guide users through account setup, enrollment, and financial processes, simplifying complex topics related to 401(k) plans Design support systems and content, addressing recurring questions and maintaining high-quality support standards Required qualifications Proven experience in a high-volume customer support or user operations role Exceptional written and verbal communication skills, particularly in simplifying complex financial topics Sound judgment in handling inquiries, escalations, and compliance issues Working knowledge of 401(k) plans or similar regulated financial products Experience with support platforms such as Intercom or Zendesk