User Operations SpecialistWe are looking for a User Operations Specialist for our English Language Arts program who can translate trends in English education into content and activities that resonate with U.S. parents, and drive participation in events, trial classes, and long- and short-term program enrollments.You will work closely with the curriculum, teaching, and marketing teams, participating in the full lifecycle of English learning projects—from design to execution—including trial classes, activity planning and execution, parent community operations, and content distribution.1. Content-Driven User GrowthMonitor and analyze English learning trends, hot topics, and parent signals across platformsTranslate trends into content that are understandable and relatable for U.S.
parentsPackage content into different formats suitable for various channels (community posts, short-form copy, event materials, etc.)Guide users from public platforms into English learning communities and course programsCollaborate with the marketing team to ensure content cadence aligns with project goals and timelines2. User, Community & Event OperationsCommunicate directly with parents and continuously collect feedback to generate user insightsOversee English learning community operations (email, WhatsApp, Facebook, Reddit, and other platforms)Plan and execute growth-oriented activities such as trial classes, assessments, workshops, and challenge campsDesign activity rhythm and user touchpoints to move parents from participation to deeper understanding, ultimately leading to conversionTrack key operational metrics (registrations, participation rate, retention rate, etc.), conduct data reviews, and iterate SOPs accordingly3. User Conversion & Funnel DesignDesign and optimize the full conversion path from first contact to course enrollmentBuild standardized conversion SOPs, including communication rhythm, follow-up mechanisms, and conversion milestonesDeeply understand parent decision logic and continuously refine messaging and communication frameworksImprove conversion rates based on data analysis; identify drop-off points at each stage and propose solutionsIncrease overall conversion efficiency and ROI from events to enrollment4.
Cross-Team CollaborationCollaborate with curriculum, teaching, and marketing teams to translate learning goals into user-facing activitiesCollect project data and conduct performance reviewsContinuously optimize operational processes and SOPs to improve execution efficiencyWhat We're Looking For:Bachelor's degree or above (Education, English, Marketing, or related majors preferred)Strong written and spoken English skills; able to use English as a working language (Reference: IELTS 7.0+, TOEFL 100+)Strong time management skills; detail-oriented and reliableStrong data awareness; able to track performance and conduct data-driven reviewsStrong parent communication skills and user insight ability; able to understand and respond to parents' real concernsWorking proficiency in both English and Mandarin is requiredPreferred Qualification:1–2 years of experience in education, project operations, marketing, or community managementSolid understanding of U.S. K–12 education, English learning, or student developmentExperience in community operations, event planning, project execution, and enrollment conversionWhy You Will Love This Role:Clear Growth Path: Opportunities to grow into project management, subject operations, education product, or management rolesEntrepreneurial Opportunity (0 to 1): Deeply participate in building, validating, and iterating the English program from scratchMake an Impact on U.S. English Education: Directly contribute to English education projects serving North American families, bringing structured and effective learning systems into real classrooms and homesRapid Development of User Insight & Operations Skills: Build systematic understanding of North American parent needs, decision logic, and conversion pathwaysSilicon Valley Experience & Global Perspective: Opportunity to execute projects and collaborate cross-culturally in the U.S.
tech hubCompensation & Benefits Structure:Total Compensation Package: $85,000-$100,000 Includes Base Salary: $69,000-$75,000 + Optional Teaching Salary: $12,000-$15,000 + Teaching & Performance Bonus: Up to 15%401k and Health, Vision, and Dental InsuranceH1B Sponsorship available for eligible candidatesAs part of a global education company, you may have the chance to collaborate with international branches, engage with our headquarters, or explore cross-border career opportunitiesRelocation Allowance availableThink Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.