12-month contract | 2-3 years' experience
Applicants must have full US work authorisation - no visa sponsorship available
We're looking for a User Research Consultant to join our team on a 12-month contract.
This is a great opportunity for an early-career CX, User Research or UX Research professional who enjoys understanding customer needs, uncovering insights, and turning research and data into meaningful experience improvements.
What you'll do
- Conduct traditional CX and user research , using qualitative and quantitative methods.
- Analyse customer feedback, research findings, and customer/user analytics to identify trends, pain points, and opportunities.
- Create and interpret user flows, journey maps, and experience maps .
- Support CX measurement programmes , including surveys, feedback mechanisms, CX metrics, dashboards, and reporting.
- Facilitate workshops, research sessions, journey mapping, and collaborative CX activities.
- Support the planning and execution of CX improvement projects , translating insights into practical recommendations.
- Work with business, product, design, and technology stakeholders to improve customer and employee experiences.
What we're looking for
- 2-3 years' experience in CX, User Research, UX Research, Customer Research, Service Design, or a related field.
- Hands-on experience with CX research and customer feedback analysis .
- Experience with user flows, journey mapping, research, and analytics .
- Understanding of CX measurement, surveys, and customer experience metrics .
- Strong facilitation, communication, and stakeholder engagement skills .
- Experience supporting or delivering CX projects from research through to recommendations and improvement .
Tools
Experience with tools such as Qualtrics, Medallia, SurveyMonkey, Figma, FigJam, Miro, Power BI, Tableau, Jira, or Confluence is beneficial.
You'll work alongside experienced CX and technology professionals, gaining hands-on experience across User Research, CX measurement, analytics, journey mapping, facilitation, and enterprise-scale experience transformation .
If you're passionate about understanding customers, conducting research, and turning insight into action , we'd love to hear from you.
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