User Experience Researcher | AI Experiences

Job Title: Tech Business Analyst/User Experience Researcher | AI Experiences

Location: Gahanna, OH

Work Model: Onsite

This is for a User Experience Researcher | AI Experiences

Position Overview

The UX Researcher will support strategic customer and employee experience initiatives focused on emerging digital capabilities, artificial intelligence, and customer-centered product development. This role will partner with Product, Technology, Design, and business stakeholders to identify user needs, validate solutions, and deliver insights that inform product and experience decisions.

What You Will Be Doing

• Plan and conduct UX research activities including interviews, surveys, usability testing, workshops, and concept validation.
• Facilitate stakeholder, discovery, and design thinking workshops to identify needs, align teams, and explore solution opportunities.
• Analyze findings and communicate actionable insights to stakeholders.
• Develop research deliverables such as personas, journey maps, and research summaries.
• Collaborate with cross-functional teams throughout the product lifecycle.
• Support customer-centered decision making through evidence-based recommendations.
• Independently conduct research activities while also supporting the UX lead with research planning, participant recruitment, facilitation, analysis, and synthesis efforts.

What’s Needed

• 3+ years of UX research experience.
• Experience conducting qualitative and quantitative research.
• Strong research, synthesis, and communication skills.
• Experience working with product, technology, and business stakeholders.
• Bachelor's degree in UX Design, Industrial Design, Human-Computer Interaction (HCI), Psychology, Human Factors, Anthropology, Sociology, Information Science, Design Research, or a related field, or equivalent practical experience preferred. Without an associates degree, at least 4 years experience is required; with a HS Diplioma/GED, at least 6 years experience is required.

Preferred

• Experience with digital products, customer experience, or emerging technologies.
• Familiarity with AI-enabled products and services.

Compensation & Benefits

• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

Distribution List: IT/Technical

About Unicon

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.