User Experience Designer
Location: On-Site — 15 MetroTech Center, Brooklyn, NY 11201
About the Opportunity
A city-wide initiative to protect New Yorkers from the $6.5 billion lost annually to phone and online scams. This UX Designer will lead the end-to-end design of a product that directly serves vulnerable communities, including elderly residents and immigrant populations, by making scam prevention tools accessible, intuitive, and trustworthy.
This is meaningful, mission-driven work at the intersection of civic technology, public safety, and digital equity.
What You'll Do
- Lead user research with vulnerable populations (elderly residents, immigrant communities) to surface real needs and inform design decisions
- Develop personas and end-to-end journey maps covering the full victim experience — from initial scam contact through 311 referral and digital resource navigation
- Translate research into functional requirements for the app's call-filtering interface and web resource navigation
- Produce high-fidelity wireframes and interactive prototypes in Figma for stakeholder reviews and developer handoff
- Craft plain-language, trauma-informed content in collaboration with the 311 team
- Run iterative usability testing with diverse user groups to identify and eliminate friction
- Ensure all deliverables align with NYC's brand identity and design system standards
Required Qualifications
- 14+ years of UX / Product Design experience
- Strong command of user research methods — both qualitative (moderated interviews, usability testing) and quantitative
- Proficiency in Figma and Adobe Creative Suite for high-fidelity design and prototyping
- Experience on cross-functional teams alongside engineers and product managers
- Strong written and verbal communication skills
Preferred Qualifications
- Experience designing for multilingual audiences (Spanish, Chinese, and/or Russian)
- Mobile app design experience (iOS/Android) and mobile-responsive web design
- Accessibility expertise for senior users — high-contrast design, legible typography, screen-reader optimization
- Familiarity with municipal or enterprise-level design systems
Why This Role
This is a rare opportunity to do UX work that has a direct, measurable impact on the safety and wellbeing of New York City residents. The designer in this role won't be optimizing a checkout flow — they'll be building tools that help vulnerable people protect themselves and recover when they've been victimized.
User Experience Designer in brooklyn at Unknown Company
This position is listed as full time and onsite.