DevOps EngineerIn this role you will be responsible for operating and managing production and staging cloud platforms, responsible for ops (executing runbook/SOP/maintain up-time/SLA) as well as site reliability engineering. You will constantly work to build and improve CICD pipelines, monitoring/alerting capabilities, reliability capabilities etc. Maintain high - 99.99 uptime and bring required improvements to get there. Resolve alerts as per runbook and/or drive the resolution of the alert by collaborating with different teams and stakeholders across Verizon. Update relevant runbooks post resolution with relevant future resolution steps.
Aim to automate runbooks as much as possible. You will work towards reducing number of alert escalation to next level team – dev/devops. Provide clear details of customer facing outage to field/service delivery teams to communicate to customers. Lead post mortem meeting so that improvements are built into product to avoid future outage. Strong analytical skills to understand production system metrics, drive change, optimize system utilization and drive cost efficiency.
Production roll out of new releases. Constantly improve monitoring/alerting posture so as to proactively detect issues before customers report it. Build reports/dashboard/KPI and lead monthly operations review. Some examples include, but are not limited to – platform/application/infrastructure KPIs, security reports, audit reports. Support application, OS and database patches/updates.
Execute security tools, analyze vulnerabilities/findings and work towards remediating it working with Dev/DevOps team. Key stakeholder to participate in case of IR (Incident Response), DR (Disaster Recovery). Improve the process posture from change management, postmortem, support workflow, ticketing system etc. Operate, manage and enhance the pre-production/staging environment. The purpose of pre-production/staging activities is to do continuous improvements which can be rolled out to production.