Job Title: Field Technical Support Consultant - PC/Printer
Location: Pleasanton, CA (Onsite)
Duration: 2 Years (08/24/2026 - 08/23/2028)
Role Overview: We are seeking a Field Technical Support Consultant to provide onsite hardware repair and customer support for HP PC and printer products. This role requires strong mechanical aptitude, customer-facing skills, and the ability to work independently in a fast-paced environment.
Responsibilities:
Location: Pleasanton, CA (Onsite)
Duration: 2 Years (08/24/2026 - 08/23/2028)
Role Overview: We are seeking a Field Technical Support Consultant to provide onsite hardware repair and customer support for HP PC and printer products. This role requires strong mechanical aptitude, customer-facing skills, and the ability to work independently in a fast-paced environment.
Responsibilities:
- Perform break/fix repairs on laptops, desktops, workstations, and printers.
- Configure hardware/software and troubleshoot basic network components.
- Handle unit swaps, repairs, and escalate technical issues when needed.
- Deliver onsite customer support with professionalism and clear communication.
- Manage multiple service requests while ensuring customer satisfaction.
- Hands-on technical/mechanical repair experience (PCs and printers).
- Strong troubleshooting and problem-solving skills.
- Excellent interpersonal and communication skills.
- Flexible availability (overtime, holidays, shift work).
- High school diploma or equivalent; hardware training preferred.
- Business professional attire required (black slacks, blue collared shirt).
- Company-provided laptop/tablet and cell phone reimbursement.
- Background checks will be conducted as per client requirements.