GLOBO is looking for US-based qualified interpreters who want to help their community while enjoying a flexible work arrangement such as telephonic interpreting (TI), video interpreting (VRI), and/or On-site interpreting.
You must permanently reside in the United States to be considered for this role.
This is a domestic position; therefore, you will either travel to the client's sites to staff face-to-face interpreting assignments and/or work from your home office when providing remote interpreting service.
About the role
As a US-based GLOBO Interpreter, you need to:
- Represent GLOBO during on-site encounters with the clients.
- Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
- Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
- Answer all client calls professionally, relaying first name and interpreter ID for every call.
- Always use polite forms of expression, enunciate clearly, and strive to provide legendary customer service, even in emotionally charged situations.
- Conduct intake and pre-session scripting for each client.
Technical Requirements for Remote Work (TI/VRI)
- High-speed wired internet service with minimum download speeds of 10 MB and upload speeds of at least 5 MB.
- A noise-canceling quality hardwired headset.
- Webcam.
- HIPAA‑compliant workspace area with good lighting.
- Solid background suitable for virtual calls.
Your Background and Experience
- Complete fluency in English in addition to your mother tongue.
- Depending on the language pair, 2+ years of documented professional interpreting experience is desired.
- Excellent cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
- Medical terminology knowledge and the ability to reference medical glossaries during interpreting.
- Training Program in the interpreting and/or language industry is a plus.
- You must adhere to consent to submit a copy of your criminal background report/clearance in the onboarding process.