Urgent Care Veterinary Practice Manager

Description

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.

Department

UrgentVet Hospitals

Location

UrgentVet - Newport News

About UrgentVet

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their cherished pets when they need it most. We excel in delivering swift and compassionate care, offering after‑hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices use cloud‑based EMR, digital x‑ray, and a full suite of IDEXX in‑house lab equipment.

About the Position

The Practice Manager is pivotal in the hospital team, overseeing day‑to‑day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture. As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Position Details

• Reports to the Regional Director of Operations, UrgentVet.
• Typically scheduled 40‑45 hours per week; due to veterinary profession, longer hours may occur from time to time.
• Work schedule includes nights, weekends, and holidays. Work hours are 3‑11 pm on weekdays and 10‑8 pm on weekends.

Responsibilities

• Patient Advocacy: Be the advocate for patients and uphold a "Pet‑First, Client‑First" philosophy. Ensure a compassionate and client‑centric approach to pet care.
• Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.
• Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.

Required Knowledge, Skills & Expertise

• Emotional Intelligence & Communication: Strong emotional intelligence, empathy, effective communication, active listening, timely follow‑up, self‑awareness, de‑escalation and conflict resolution, negotiation and persuasion skills.
• Leadership & Team Management: Innate leadership skills, humility, vision, calculated risk‑taking, confidence in decision‑making, inspiration & motivation, trustworthiness, reliability, confidentiality, prior management experience (preferably veterinary or related), teachable mindset, proactive problem‑solving, teamwork, delegation, adaptability, professionalism.
• Operational Expertise & Business Acumen: Specific knowledge of veterinary practice operations and industry standards, critical thinking, flexibility, time management, proactive issue identification, strong financial management understanding, practice growth strategies.

Benefits

• Opportunity for career advancement with growing clinic locations nationwide.
• Tuition assistance for prospective Veterinary Technician students.
• Tuition reimbursement for Certified/Registered Veterinary Technicians.
• Health Care Plan (Medical, Dental & Vision options).
• 401(k) match.
• Generous paid time off.
• Paid parental and maternity leave.
• One work/life balance day off.
• Short‑term and long‑term disability options.
• Supplemental insurance options.
• Discounted veterinary care.
• Scrub allowance.
• Hands‑on and e‑training.
• Professional growth opportunities.
• Bonus potential based on performance.