Upland Advocate

To support employees in reducing their medical bills, the full-time salaried Upland Advocate will work remotely to assist with financial assistance applications, manage ongoing cases, and negotiate discounts with providers. Key responsibilities Assist employees by completing, submitting, and tracking financial assistance applications Manage an ongoing case load of employees needing medical bill reduction and track each case to completion Negotiate cash price discounts and payment plans for employees who do not qualify for financial assistance Required qualifications High School diploma or GED; Bachelor's Degree preferred 3-5 years of experience in healthcare, particularly in customer/member experience or patient navigation Proficiency in Microsoft Outlook, Word, Excel, and internet navigation Experience in billing, insurance, healthcare, or legal environments Native proficiency in Spanish preferred