Universal Banker

Hours: 8am-5pm, rotating Saturdays until noon.(Will sometimes open branch at 7:15am or stay to close branch at 5:30pm)

JOB SUMMARY:

Responsible for serving the needs of existing and prospective customers. Greets each customer, handling their transaction and sells multiple financial services to meet the needs of the customer and the goals of the bank. Provides professional, courteous, and efficient customer service. Opens new deposit accounts and process all types of teller transactions.

ESSENTIAL JOB FUNCTIONS:

• Balances currency, coin and checks in cash drawers at end of shifts, and calculates daily transactions using appropriate systems. (Generally, must maintain balance offage of <$5.00 over a six-month period.)
• Provides excellent customer service for routine inquiries and may assist with more complex issues as directed or as appropriate.
• Accurately enters customer transactions into proper system to record transactions and generate receipts. (Generally, must maintain <1 error over a six-month period)  
• Processes paying and receiving transactions accurately and efficiently in accordance with established Teller policy and procedures, which includes verifying signatures and other information for identification and fraud prevention on financial instruments presented for deposit or withdrawal. (Generally, must maintain <1 error over a six month period).  
• Processes transactions for various bank products and services including safe deposit boxes, money orders, cashier checks, credit card and cash advances, etc.
•  Provides information on bank products and services to current and prospective customers and refers them when appropriate to a branch team member such as a Personal Banker, Lender, etc.
• Maintains current knowledge of bank products (loans and deposits) and services.  
• Complies with all related Federal, State and Industry laws and regulations pertaining to banking.

NECESSARY SKILLS, KNOWLEDGE & ABILITIES:

• Knowledge of bank products and services.
• Knowledge of bank policies and operating procedures.
• Thorough knowledge of teller and new account operations to answer questions and resolve problems
• Basic understanding of the on-line computer system to enter and retrieve information and the ability to operate various officer equipment such as adding machine, coin counter, coin roller, money counter, and copy machine.
• Basic understanding and ability of Microsoft office programs such as Outlook, Word and Excel.
• The ability to work well with others and communicate with customers and co-workers in a courteous and professional manner.
• Ability to manage personal finances.

EDUCATION & EXPERIENCE:

High school graduate or equivalent work experience.

Six month’s teller experience or equivalent customer service and/or cash handling experience.

Previous sales experience preferred.