Unified Communications Architect22nd Century Technologies.. We are Government Software integrators working with DoD and civilian space and are fast growing company in DoD sector with clients like US Air Force, US Navy and Army.22nd Century Technologies is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans status, sexual orientation, or any other protected factor.Job DescriptionCSRA is looking for a Senior Unified Communications Architect to lead a team in optimizing a Unified Communications strategy and roadmap.Top Skills:Deep knowledge of Global VoIP and Contact Center platforms;CRM integration with contact center solutions;Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS;Telephony dial plan design and call routing/control protocolsMicrosoft 365 Skype for Business Enterprise Voice experience; Avaya CM 6.3, Systems Manager, CMS, Elite Multichannel, Nice Recording; and Polycom RMX and room systemsEducation = Bachelor, Masters preferredQualifications9-12 + years of business solutions experience.
Experience working with VOIP/Telephony and U infrastructure and architecture.5+ years Contact Center experience with multichannel capability, CRM and reporting.5+ years Avaya telephony, messaging and UC clients. 2+ years with video conferencing.