Underwriter

Providing high-quality service to insureds and agents, the full-time Workers' Compensation Underwriter Associate will manage a variety of servicing functions for workers' compensation accounts, including billing inquiries, policy processing, and compliance, while handling a high volume of incoming communications. Key responsibilities Manage incoming calls, emails, and chats related to workers' compensation policies, addressing inquiries on billing, renewals, and claims Process and oversee workers' compensation policies, ensuring accuracy and timely delivery to policyholders and agents Ensure compliance with regulatory requirements and maintain high-quality service standards across all servicing activities Required qualifications 3-5 years of progressive experience in the workers' compensation insurance industry Prior experience in a call center or high-volume customer service environment is preferred Proficiency in Microsoft Office Suite and experience with management systems like ImageRight Ability to communicate effectively in both verbal and written formats; bilingual (English/Spanish) is preferred Strong organizational skills to manage multiple priorities in a fast-paced environment