Working remotely in a full-time capacity, the Underpayment Analyst will manage the appeal process for denied and underpaid accounts, facilitating payment recovery efforts while ensuring confidentiality and compliance with healthcare regulations. Key Responsibilities Review, evaluate, and appeal outstanding claims using proprietary software and tools Determine correct reimbursement by analyzing payment documentation and hospital contracts Conduct follow-up with payers to ensure timely resolution of claims and enhance customer satisfaction Required Qualifications High School Diploma or GED required; Associate's or Bachelor's Degree preferred 5+ years of experience in healthcare billing or collections 1+ years of client-facing or customer service experience Intermediate understanding of insurance claims processing and medical coding Strong computer proficiency, including MS Office applications