Unarmed Special Resource Officer (SRO) NJ (78969)

Employment Opportunity We’re looking for an Unarmed Special Resource Officer who will serve as a customer service champion and support a fast‑growing technology startup. The candidate will enforce safety and security standards, cultivate a welcoming environment, and undergo 80 hours of training in wellness procedures, threat detection, de‑escalation and response.

Qualifications

• Speak, read, and write English
• Minimum of a high school diploma or equivalency
• Minimum 1 year supervisory security or related experience
• Valid driver’s license
• Own personal vehicle
• 21 years of age or older
• Flexibility to cover all posts in the assigned market

Expected Responsibilities

• Meet requirements of all subordinate security positions
• Conduct site inspections
• Establish relationships within the customer organization and support the site supervisor
• Deliver high‑quality services to customers
• Actively contribute to customer satisfaction
• Demonstrate working knowledge of client affiliate location operations, including security procedures, policies, and regulations
• Accountable for the quality of all deliverables
• Support the site supervisor during normal and emergency operations
• Ensure security staff are prepared for shift duties and all posts are staffed for every shift
• Identify improvements to delivery and execution of security services
• Develop staff in technical and professional skills, including ongoing refresher training for all guards throughout the calendar year
• Evaluate effectiveness of security staff response, knowledge, and competency
• Resolve issues in a timely manner
• Demonstrate ability to resolve conflicts through de‑escalation techniques
• Represent the supplier in the absence of the site security manager
• Demonstrate knowledge of best practices in the security industry

Skills

• Consistently meet the highest professional and ethical standards
• Expertise in the chosen service line and skill competency
• Strong oral and written communication skills
• Ability to manage a small team