Turning Point Case Manager

Benefits:

401(k)

Health insurance

Paid time off

Job Title- Turning Point Case Manager

CHHOP Mission Overview

CHHOP is dedicated to addressing housing and food insecurity through direct services, advocacy, and community engagement. We provide safe shelter, nutritious food, and supportive services that promote dignity, stability, and long-term housing solutions for individuals and families facing systemic barriers.

Position Summary

The Turning Point Case Manager is a mid-level social services and advocacy position supporting individuals with disabilities who were formerly homeless and who now live independently in the community. The role of the Turning Point Case Manager is to build trusting relationships with program participants to maintain housing and achieve goals, including developing skills, including budgeting, socialization, education, and maximizing physical and mental health.

The ideal candidate will bring a readiness to learn and provide support to empower participants to maintain safety, stability, and personal growth.

CHHOP is recognized by its peer-human service agencies, constituents, and stakeholders for its excellence in serving those most in need. The Fred’s Pantry and Community Partnerships Coordinator position offers the ideal candidate the opportunity to join a team of mission-driven, compassionate professionals.

Key Responsibilities

Meet individually with clients to monitor well-being, conduct assessments, and provide referrals to supportive services both within the agency and through community-based providers.

Assist clients in accessing essential services, including food, transportation, medical care, benefits, counseling, employment, and emotional support; coordinate referrals to specialized or higher-level services when needed.

Develop, implement, and regularly review individualized service plans with participants, supporting independent living skills such as budgeting, and connection to community resources to support long term housing stability

Work collaboratively with the Program Supervisor and external partners to coordinate case conferences, respond to crises, and determine appropriate interventions and outcomes to address behaviors compromise housing sustainability

Perform data entry and maintain records within the agency database system, ensuring accuracy of client information, income verification, and rent calculations.

Monitor clients’ financial obligations, including rent and utility payments, and report concerns to the Program Supervisor; work with utility providers to ensure continuity of essential services.

Conduct housing quality inspections (HQS) and home visits in accordance with HUD guidelines to assess living conditions, identify needed repairs, and ensure compliance; follow up on inspection deficiencies with clients and landlords

Oversee housing-related activities, including lease renewals, landlord engagement, apartment inspections, and identifying new housing opportunities by maintaining relationships with current and prospective landlords.

Participate in ongoing professional development and training opportunities.

Other duties as assigned.

Administrative & Team Support

Maintain files “audit ready”

Work across programs when needed

Participate in staff meetings, conferences, and organizational events

Qualifications

Required

Bachelor’s degree or equivalent experience in social justice studies, social services, or a related field

Minimum 2 years’ experience in a related nonprofit field

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Ability to manage multiple tasks and meet deadlines

Proficiency with Microsoft Office and/or Google Workspace

Demonstrated commitment to equity, dignity, and the mission of addressing housing and food insecurity

Detail-oriented with strong problem-solving abilities. 

Must be willing and able to visit and inspect living quarters, climb multiple flights of stairs

Valid driver’s license required with access to vehicle

Knowledge of Westchester County resources preferred 

Strong basic math skills to assist clients in creating household budgets 

Ability to work independently and as part of a team. 

Preferred

Internship, volunteer, or work experience in a nonprofit setting

Spanish/English bilingual

Knowledge of issues related to homelessness, disability, and trauma

Core Values & Competencies

Respect for people from diverse backgrounds and lived experiences

Trauma-informed, compassionate communication

Strong sense of empathy, professionalism, and integrity

Willingness to learn and grow in a mission driven environment

Salary: $58,000+ benefits

To Apply

Submit a cover letter and resume at chhop.org/jobs. No calls, please.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.