TSDS Product Support Analyst (remote)

14897 - TSDS Product Support Analyst (remote) – Austin, TX

Start Date: ASAP

Type: Temporary Project

Estimated Duration: 12 months with possible extensions

Work Setting: Remote

This is a fully remote position allowing you to work from anywhere within the United States.

Required:

• LEA/vendor-level experience working with the TSDS (Texas Student Data System) and its data collections. (8 years);
• Experience in customer service, with strong communication skills (8 years);
• Strong ability to work closely with cross-functional teams (8 years);
• Excellent communication skills to effectively work with cross-functional teams (8 years);
• High level of accuracy and attention to detail in all documentation tasks (8 years);
• Experience in training other team members (8 years).

Preferred:

• Experience with documenting software issues, release notes, and technical guides (8 years);
• Experience in creating clear, concise, and comprehensive technical documentation (8 years).

Responsibilities:

• Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
• Prioritize and elevate issues requiring deeper investigation or development team involvement.
• Serve as potential business point of contact for support-related meetings and/or communications.
• Gain necessary knowledge and understanding through available resources and training.
• Create comprehensive and clear technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements.
• Collaborate closely with the Product Owner team to gather necessary information.