Trust & Safety Director

Overview

Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is to make fashion circular by making secondhand as exciting and rewarding as buying new. Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, with more than 56 million registered users. Powered by a team of over 500 people, we are headquartered in London with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy and continues to operate as a standalone company. For more information, visit .

We aim to create an inclusive environment where everyone is welcome, and we are proud to be an equal opportunity employer. We’re open to accommodating any needs you might have. If you need adjustments to complete the application, please contact

Responsibilities

• Own the strategic vision and operationalization of Depop’s Global Trust & Safety organization.
• Champion Depop’s commitment to user safety by embedding user-centric perspectives and a product-led approach into strategy and decision-making at scale.
• Transform Depop’s moderation operations in partnership with internal cross-functional teams to build next-generation services; drive staffing, infrastructure, and tooling investments.
• Anticipate company-wide safety vulnerabilities, shape enterprise-level solutions, and guide the organization through ambiguity and change with resilience and vision.
• Develop and drive plans from inception to delivery.
• Understand safety issues and the architecture and integration points of Depop’s community safety support processes, products, and policies.
• Stay up-to-date on industry trends and emerging issues in the Trust & Safety space.
• Be a thought leader in Trust and Safety, partnering with cross-functional stakeholders to champion a safe, trusted space for the community.
• Communicate feedback, challenges, roadblocks, and insights effectively to appropriate audiences and stakeholders.
• Develop a strong bench of senior leaders, promote equitable people practices, and create an environment that nurtures future leaders; proactively advocate for teams by resolving cross-organizational challenges.
• Remain calm under pressure and coach teams to navigate fast-paced and ambiguous environments.

Required Qualifications

• Significant experience leading teams in Trust & Safety Operations (e.g., content moderation, compliance, risk, authentication).
• Bachelor’s or Master’s degree.
• Track record of operationalizing company vision and strategy into departmental plans and measurable outcomes.
• Critical thinker who translates regulatory and policy requirements into operational processes.
• Ability to navigate ambiguity and shape solutions beyond immediate asks, with strong problem-solving at scale.
• Effective written and verbal communication and excellent stakeholder management.
• Experience building relationships with cross-functional teams, especially Product & Engineering, delivering impact through communication and alignment.
• Inspiring, empathetic, and inclusive leadership with respect for diverse perspectives.
• Strong business acumen, strategic and analytical capabilities with operational rigor and proactive can-do mentality.
• Comfortable operating in a fast-changing environment, balancing speed and accuracy.
• Proficiency in English (written and spoken) required; another European language preferred.

Preferred Qualifications

• Experience in technology or a fast-paced environment, preferably in a two-sided marketplace.
• Industry domain expertise in technology/UGC platforms.
• Experience with process design, implementation, and continuous improvement.
• Experience in a product-led environment.

Additional Information

Health + Mental Wellbeing

• Choice of two medical plans (HDHP/HSA or PPO + FSA), plus dental and vision coverage.
• Online health benefit resources and access to programs such as Headspace, Legal Shield, and EAP for confidential support 24/7.
• Disability and critical illness insurance; 401(k) retirement savings.

Work / Life Balance

• 16 days of annual leave plus public holidays, with increases over tenure.
• Impact hours: up to 2 extra paid leave days per year for volunteering in the community.

Family Life

• For birth and non-birth parents: 12 weeks of paid parental leave for full-time regular employees.
• Shared parental leave and paid emergency parent/carer leave.

Learn + Grow

• Twice yearly development chats and yearly performance reviews.
• Learning budget and company-wide training resources.

Your Future

• Life insurance equal to 2x salary and 401(k) retirement savings plan.

Depop Extras

• Milestones are celebrated with gifts and rewards.