Title: Trust & Safety Contractor II
Location: Remote
Duration: 6 months, with high potential for extension
Summary:
Location: Remote
Duration: 6 months, with high potential for extension
Summary:
- Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.
- Process IP operations queues in accordance with documented SOPs and policy guidelines
- Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
- Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
- Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
- Maintain accurate case documentation and contribute to quality assurance reviews
- Flag process gaps or SOP ambiguities and support continuous improvement initiatives
- 2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
- Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
- Experience with escalation handling, root cause analysis, and operational reporting
- Strong written communication skills and attention to detail
- Comfortable working in fast-paced, queue-based environments with shifting priorities
Trust & Safety Contractor II in los angeles at Unknown Company
This position is listed as contract and able to be worked remotely.