Treasury & Collections Analyst
We are seeking a detail-oriented Treasury & Collections Analyst to manage accounts receivable activities and provide entry-level support to Web Industries, Inc.'s treasury function. Reporting to the Director of Treasury, this role combines day-to-day collections and credit administration with responsibilities for forecasting customer receipts, cash application, and routine banking/transaction tasks. The ideal candidate is organized, communicates well with customers and internal partners, and is comfortable working cross functionally and leading teams/discussion through change.
Key responsibilities include:
- Manage collections activities for all customer accounts: contact customers, resolve payment issues, negotiate payment arrangements, collaborate with Web Customer Care colleagues to escalate delinquent accounts per Web's Internal Escalation policy.
- Organize and report on past due accounts
- Schedule and conduct weekly/bi-weekly meetings to review accounts
- Post meeting follow up of scheduled actions and timelines for resolutions
- Liaise with Senior Leaders to provide updates on progress and request assistance where warranted
- Monitor AR aging, identify trends/risks, and prepare weekly/monthly collections reports.
- In partnership with Director of Treasury and Legal team, perform credit assessments and set/modify customer credit limits in accordance with company policy; gather financial information and references as needed.
- Prepares annual credit insurance renewal information and works with broker/insurer to set correct coverage levels for A/R
- Apply customer payments accurately and timely (cash application) and resolve unapplied cash items and short pays.
- Prepare day-to-day banking administration tasks: process ACH, wire transfers, check runs, lockbox items and other routine bank transactions under supervision.
- Maintain bank account documentation, assist with bank signatory updates, and support bank fee/transaction related inquiries.
- Produce and maintain customer receipts forecasts and contribute to rolling 13-week cash forecast (daily/weekly receipts forecasts) to support treasury liquidity planning.
- Reconcile AR subledger to the general ledger and support month-end close tasks related to AR and cash.
- Support treasury team with daily/weekly cash position reporting, positive pay file prep, and ad hoc transaction tracking.
- Prepare analysis and KPI reporting (DSO, past due collections, forecast variance) and present findings to Director of Treasury.
- Assist with internal and external audits, documentation requests, and continuous improvement initiatives (process automation, AR system housekeeping).
- Maintain accurate customer records and document collection activities in Traverse.
Required qualifications include:
- Bachelor's degree in Accounting, Finance, Business, or equivalent experience.
- 3+ years of relevant experience in accounts receivable, credit & collections, or treasury support (internships or co-op experience acceptable for entry level).
- Proficiency with Microsoft Excel (VLOOKUP, pivot tables) and experience with accounting/ERP systems (e.g., Traverse, NetSuite, SAP, Oracle, or similar).
- Strong verbal and written communication skills; customer service orientation.
- High attention to detail, strong organizational and time management skills, and ability to prioritize competing tasks.
- Basic understanding of accounting principles and cash accounting processes.
- Ability to work independently and as part of a cross-functional team.
- Discretion with confidential financial information.
Preferred qualifications include:
- Experience with cash application tools/lockbox processing.
- Familiarity with bank file formats (ACH, wire, NACHA) and treasury management systems.
- Prior exposure to credit scoring, trade references, or collections software.
- Familiarity with Credit Card payment Systems and processing details
Performance metrics include:
- Days Sales Outstanding (DSO)
- Collection effectiveness / percent of overdue collected
- Cash application match rate and unapplied cash reduction
- Forecast accuracy for customer receipts
- Timeliness and accuracy of daily banking transactions and reconciliations
Must be able to work on government contracts.