Travel Insurance Customer Service Leader

Providing hands-on support and coaching, the full-time remote Customer Service Team Leader will guide a team serving customers across multiple channels, focusing on performance improvement and exceptional customer experiences. Key responsibilities Lead and support Customer Service team members through daily guidance and coaching Onboard and train new team members while managing knowledge resources Monitor service quality and productivity in an omnichannel environment, addressing escalations as needed Required qualifications At least two years of experience in a customer service leadership role Experience coaching and supporting customer service colleagues Ability to manage high volumes of information and performance data Experience working remotely and with international teams Technical proficiency, including experience with Microsoft Office