Southwest Airlines is seeking a Customer Service Agent in Springfield, IL to assist travelers at the ticket counter, baggage area, and gate. You will provide friendly, patient service while handling ticketing, check-in, and inquiries with a computerized system.
Candidates should be able to multitask under pressure and work to maintain Southwest’s hospitable traveler experience. The role emphasizes customer care across a fast-paced environment, with focus on accuracy, communication, and teamwork.
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This position is listed as full time and onsite.