Do you thrive in customer service and enjoy solving puzzles to make people's lives easier? We are seeking a friendly, dependable Remote Travel Support Coordinator to assist travelers before, during, and after their getaways. If you enjoy supporting clients, maintaining clear communication, and keeping travel schedules running smoothly, we would love to have you on our team.
About Us
We are a modern travel organization dedicated to providing attentive, end-to-end guest support. As a Travel Support Coordinator, you will serve as a primary guide for client inquiries, schedule modifications, and trip logistics, ensuring every guest feels supported throughout their entire trip.
Responsibilities
Review and confirm itinerary details, booking vouchers, check-in instructions, and departure schedules.
Respond promptly and professionally to client questions regarding destination guidelines, ticketing, and rooming preferences.
Process itinerary modifications, cancellations, and reservation extensions within management systems.
Communicate with hotel front desks, excursion operators, and transport providers to verify guest accommodations.
Resolve real-time travel questions and support guests calmly through unexpected scheduling updates.
Maintain organized digital records of client interactions and booking status updates.
Support team operations through routine administrative coordination and correspondence.
Requirements
Genuine commitment to helpful, patient, and friendly customer care.
Clear written and verbal communication skills.
Basic computer skills required, including typing efficiency, email navigation, and online record keeping.
Solid organizational habits and comfort handling multiple inquiries at once.
Quiet home workspace with reliable high-speed internet.
Background in customer support, front-desk service, or retail is a plus but not required.
Benefits
Competitive pay structure with performance incentives.
100% remote flexibility with customizable schedule options.
Generous travel benefits, lodging discounts, and industry partner concessions.
Supportive management focused on internal promotion and professional growth.
Warm, inclusive virtual team environment.
Travel Coordinator (Remote) in Charlotte at Caribbean and Cruise Experience
This position is listed as full time and able to be worked remotely. It was posted last week.