Travel Client Experience Specialist

Position Summary

We are seeking organized, service-minded individuals to join our remote team as Travel Client Experience Specialists. In this role, you will support clients as they explore vacation ideas, evaluate available choices, and coordinate the details needed for a well-planned trip.
You will serve as a reliable point of contact throughout the planning process, helping keep information organized, questions answered, and next steps clear. Previous professional travel experience is not required. Training, supplier education, and continued support are provided.
Your Responsibilities

Learn about each clients destination interests, preferred dates, spending range, vacation style, and special considerations.
Research hotels, resorts, cruises, transportation, tours, excursions, attractions, and vacation packages.
Narrow down suitable choices and explain relevant features, inclusions, and planning considerations.
Coordinate approved travel services through designated supplier platforms and booking resources.
Review confirmations, reservation details, schedules, and important deadlines for accuracy.
Stay in touch with clients regarding updates, outstanding information, and upcoming planning steps.
Assist with routine changes, questions, and service requests as plans develop.
Maintain organized client records while continuing to build destination and supplier knowledge.
Opportunity Details

Remote opportunity with flexible scheduling
Independent work structure rather than a traditional hourly or salaried employee position
Training available for individuals new to the travel industry
Ongoing supplier, destination, and product education
Access to team guidance and professional development resources
Performance-based incentives and recognition opportunities
Qualifying travel-related discounts and industry benefits
Continued opportunities to build client-service and planning expertise
Qualifications

Strong written and verbal communication skills
Professional, approachable, and client-focused demeanor
Strong organizational skills and careful attention to detail
Comfortable researching and reviewing information online
Ability to manage several client requests and timelines at once
Reliable follow-through and good time-management habits
Resourceful when handling routine questions or planning issues
Comfortable working independently and taking ownership of responsibilities
Willingness to learn booking systems, supplier tools, and digital platforms
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying region