Transportation Management Account Manager

Transportation Management On-Site Account ManagerThe Transportation Management On-Site Account Manager is responsible for the operational execution for one or many pieces of business while working at a customer headquarters, warehouse, or site-specific location. This position includes the management of people, process, organic growth, and customer satisfaction.ResponsibilitiesDaily operational point-of-contact for clientProvides guidance and training to TM operations and customer on program systems and processesInitiate continuous improvement strategies that improve internal and external operationsCorrespond with NFI team in Camden, NJ and work collectively to manage client expectations and the holistic transportation management programCreate custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimizationConsult and offer best practices through extensive knowledge of the supply chain market and your customer's networkIdentify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organizationConduct quarterly business reviews (QBR) with your customer through several presentation methodologiesCollaborate with TM director of operations to create and manage internal/external standard operating procedure (SOP) documentationIdentifies opportunities for continuous process improvement that provides additional value to internal/external clientsRecognize opportunities and work to organically grow existing businessMust gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and InvoicingQualificationsBA or BS degree requiredAbility to facilitate responsibility and manage expectations3-5 years transportation-related industry experience with demonstrated acumenExcellent verbal and written communication skillsStrong problem-solving skills and ability to make decisionsStrong attention to detail with excellent follow-up skillsHigh level of business acumen and leadership qualitiesProfessional aptitude, presentation and demeanorAbility to meet/exceed time-sensitive deadlinesAbility to multitaskAbility to work collaboratively as part of a teamAbility to professionally interact with all levels of internal/external managementAvailability to work flexible hours and travel based upon NFI and external client needsProficient with MS Applications (Word, Excel, PowerPoint)Individual commitment to strengthen existing skill set and also acquiring new skills as required by client or department demandsIn-depth knowledge of TMS programs used for brokerage servicesIndividual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customersWe are excited to share that the base salary range for this position is $83,421.00 - 111,228.00. This position is also eligible for an annual discretionary bonus, targeted at 5%.

NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities