Working remotely, the full-time Transitional Care Navigator will manage initial customer contacts, ensuring timely and accurate processing of orders while collaborating with the sales team to provide exceptional customer service. Key responsibilities: Ensure positive interactions with internal and external customers while maintaining confidentiality and adhering to documentation standards Collaborate with sales team members to facilitate smooth transitions of care and accurately assess customer needs Process referrals and verify insurance benefits, resolving customer concerns and complaints effectively Required qualifications: Associates degree or equivalent experience required Exceptional phone and customer relations skills Healthcare experience and knowledge of medical terminology preferred Previous experience with a medical billing system preferred Ability to multitask and build relationships within a team environment
Transitional Care Navigator in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.