Transit Operations Supervisor II

Transit Operations Supervisor IIThe City of Norwalk is seeking a motivated Transit Operations Supervisor II to join its Transportation Department. The Transit Operations Supervisor II will perform a variety of supervisory and administrative work in the day-to-day operations of the City's transit system.This class is characterized by the responsibility for supervising the performance of bus operators in transit operations.Works under the general supervision of the Senior Transit Operations Supervisor.Exercises lead direction over bus operators.Essential duties include, but are not limited to, the following:On assigned shift, supervises daily operations of transit system; schedules bus operator, assigns buses to routes, advises bus operator of detours, covers assignments due to vacation, illness, holidays and no-shows; counsels bus operator on complaints from public; performs road observations and on-board observations. Makes day-to-day decisions concerning operations and schedules.Makes entries to employees' timecards including adjustments for sick leave, vacation, floating holidays and administrative leave on daily basis; totals timecards on bi-weekly basis; approves leaves, time off, vacation; issues supervisors reports; generates performance appraisals and commendations for employee files.Monitors two-way radio for bus operator communications, emergencies, breakdowns and traffic conditions; arranges bus swaps with maintenance; relays information between driver and mechanics via telephone or two-way radio; arranges bus preparation with maintenance for special service orders.Coordinates and dispatches Special (Transit) Service Orders (SSO's) for events and Metrolink Shuttle Service; issues supervisors reports, counseling memos, disciplinary memos, etc.; provides information to public concerning Norwalk Transit Service, Metropolitan Transit Authority and other public agencies via telephone, mail and at the Customer Services.Performs administrative functions such as attending meetings to correct operational problems, improve transit service and provides feedback to the Senior Transit Operations Supervisor or, Manager of Transit Operations.Compiles operational data and reports for transportation planning.Assists in resolving complaints and problems related to bus scheduling and trip assignments; follows up on complaints and makes changes if appropriate.As needed, provides emergency Bus operator relief.Knowledge, Skills, AbilitiesKnowledge of: City procedures regarding payroll, supervision and supervisory reports; California vehicle codes; City of Norwalk transit routes and layout of City and surrounding areas; connecting bus lines and impact of Americans with Disabilities Act on transit services; principles of supervision.Ability to: develop and conduct safety training and Verification of Transit Training (VTT) required training; work independently with a minimum of direction; supervise the work of others engaged in transit operations; allocate equipment and operators to meet service demands and requirements; prepare required forms and payroll documents; establish and maintain cooperative working relationships.Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary.

Example combinations include:High school graduation or equivalent and three years of experience in public transportation.Required Licenses and CertificatesPossession of or ability to obtain an appropriate California bus operator license at the time of appointment and a satisfactory driving record.Possession of valid medical examiners certificate, VTT certificate and USDOT Transportation Safety Institute Certification as a Trainer.The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands While performing the duties of this job, the employee is regularly required to use hands to perform receptive actions, finger, handle, feel or operate objects or controls and reach with hands and arms. The employee frequently is required to sit, stand, talk, hear, walk, and reach.

The employee is occasionally required to climb, balance and crouch. The employee is occasionally required to lift up to 25 pounds and up to 10 pounds frequently. Visual acuity required is that for mobile equipment operators.Work Environment While performing the duties of this job, the employee frequently works both inside and outside.

The noise level is occasionally noisy in field settings.