Transcript Specialist I

Transcript Specialist IExplore a World of Opportunity with the State of Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians.

To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship and HOPE Grant and provides college planning and other educational services to more than 2 million Georgians through GAfutures.org. The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis, interpretation and publication of information using the extensive data collected in support of its programs.We offer excellent benefits including 13 paid holidays, 3 weeks annual + 3 weeks sick leave per year, health/life/disability benefits after 30 days, employer 401k match, medical/childcare spending account options, and deferred compensation plan. Our standard business hours are Monday through Friday from 8am to 5pm.

We also offer employee recognition and a great place to work! Our office is conveniently located in Tucker only 2 minutes from I-285.We are seeking a detail-oriented and customer-focused Transcript Specialist to support Georgia's HOPE Scholarship and Grant programs. This position supports both high school (STARS) and postsecondary (CHECS/PSI) transcript processes, scholarship academic eligibility evaluations, and technical support.Key ResponsibilitiesServe as a primary point of contact for both High School Transcript processes (STARS/TES) and Postsecondary Eligibility systems (CHECS/PSI)Provide front-line customer support to high schools, and postsecondary institutions regarding HOPE and Zell Miller Scholarship and Grant eligibility requirementsRespond to inquiries via phone, email, and web-based systems, ensuring timely, accurate, and professional communicationTranscript & Data ProcessingReview, evaluate, and process high school and postsecondary transcript data for accuracy and completenessIdentify, investigate, and resolve data discrepancies, file errors, and rejected recordsPerform data corrections and updates in accordance with established policies and proceduresProvide support to the manual processing of out-of-state or home study transcriptsSystem Support (STARS & CHECS)Provide client facing technical and functional support for:GAfutures High School FunctionsGAfutures Postsecondary FunctionsSTARS (Student Transcript and Record System)CHECS (College HOPE Eligibility Calculation Service)Assist institutions with file submission processes, system access, and user account managementTroubleshoot issues related to file formats, data extracts, and system integrationsInstitution & User SupportGuide high school and college users on transcript submission requirements, data standards, and reporting toolsDeliver user support through phone, email, Teams, and virtual/in-person training sessionsCommunicate technical concepts in a clear, user-friendly manner for both technical and non-technical audiencesMaintain and manage incoming support tickets, ensuring issues are tracked and resolved efficientlyAnalysis & Problem ResolutionEscalate complex eligibility or technical issues as needed and assist in resolutionPartner with internal teams to improve processes, reduce errors, and enhance system performanceTesting & Continuous ImprovementParticipate in testing system enhancements, upgrades, and new functionality across STARS, CHECS, and GAfuturesProvide feedback and recommendations for process improvements and system enhancementsReporting & DocumentationGenerate and review reports to monitor transcript processing, data quality, and system performanceMaintain accurate documentation of processes, issues, and resolutionsAssist in developing training materials, job aids, and user documentationAdditional ResponsibilitiesSupport program operations and special projects as assignedMaintain working knowledge of HOPE program policies, regulations, and system updatesCollaborate with team members and leadership to support overall scholarship program goalsMinimum QualificationsBachelor's degree in business or related field from an accredited college or university AND One year of experience related to area of assignment.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.