Training Director

Oversee teaching and equipping Team Members to align with the goal of being The Colony’s most caring company.

Responsibilities:

• Oversees all certifications and periodically reevaluates the program for continuous improvement
• Completes orientation with all new hires
• Equips all Team Members to be able to teach new hires
• Ensures everyone stays up to date on certifications
• Keeps Team Members current on Food Handler cards
• Manages any certification‑based pay increases and communicates them with the leader overseeing payroll
• Ensures new Team Members are certified in a timely manner and works with the scheduler to make this happen
• Helps facilitate follow‑up teaching with Team Members struggling in different areas
• Ensures new menu item procedures are communicated and taught to Team Members
• Works with Executive Directors and/or Ops Leads on any leadership‑based certifications for Team Members
• Communicates important information with the rest of the leadership team

Qualifications:

• Previous Chick‑Fil‑A experience is required.
• Consistently demonstrates care for Guest and Team Members
• Has demonstrated good communication and organization skills
• Has excelled as a Team Member and teaching others
• Is well versed in Pathways and Kitchen iQ
• Has less than 10 points infractions per quarter
• Able to meet with Operator once a month

Measurement for Success:

• Team Member certification success
• Timeliness of completing responsibilities
• Feedback from Team Members and Leaders
• Effectiveness of communication with other Operator and other leaders

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.