Training Director

General responsibilities

• Open / close full-time availability day and night
• Embody the Operator’s Vision, Mission and Core Values
• Execute current year Talent & Training Business Plan
• Proficiency in all FOH positions
• Be a leader who creates the behaviors we are looking for in the team and don’t subsidize bad behaviors
• The ability to lead a shift (opening and closing) with excellence
• Demonstrate effective peer and subordinate leadership skills. Command respect because of who you are and what you stand for --- not because of positional authority.
• Hold people at all levels accountable to procedures and policies
• The skills to effectively interview and screen applicants
• Have the knowledge and ability to complete the onboarding process • Be able to walk through and explain the training folders step by step
• Manage all training documents as necessary
• The ability and knowledge to complete eRestaurant Quality Assessment (eRQA)/Director Food Safety Evaluation (DFSE) when needed
• General proficiency and knowledge of BOH positions and procedures.
• Oversee a team of highly motivated ambassadors to recruit new employees from local schools and organizations.
• Develop specific criteria for interviewing and selecting potential candidates.
• Efficiently manage and track all applications.
• Select trainers and ensure they are certified on operational accuracy and have the ability to train others. Be able to fill out paperwork for new employees.
• Be able to input new employees into the system.
• Partner with office delegator to ensure employee’s folders are correct with no errors and up to date.
• Conduct regular meetings with trainers.
• Do 30, 60 & 90 day evaluations of new employees.
• Recertifying team members as needed.
• Make sure all team members in the event of a new product rollout.
• Manage the eRQA program and provide weekly trend reports to the Leadership Team.
• Train and develop team members to perform and execute catering that aligns with Chick-fil-A requirements.
• Uniform management. (Can be done by delegator.)
• Make sure they complete training in a timely manner. To be set by operator and training team.
• Create, manage, and customize training plans for each team member.
• Create a culture of continuous improvement (no shortcuts).