Training Coordinator

To support a dynamic training environment, the remote Training Coordinator will facilitate learning programs, develop engaging training content, and monitor performance metrics while providing exceptional customer service and support. Key Responsibilities Deliver engaging training sessions and develop content while adhering to established workflows and policies Monitor performance metrics, identify low performers, and create actionable improvement plans Provide direct support to members and partners via phone, email, and chat, resolving complex issues with professionalism Required Qualifications 1+ years of training delivery experience in a BPO or high-volume call center environment Expert-level proficiency in Zoom, Google Workspace, LMS platforms, and project management tools (Asana preferred) Ability to analyze QA and CSAT data to identify performance gaps and propose solutions Exceptional verbal and written communication skills, with a focus on simplifying complex processes Proven track record of meeting deadlines and resolving conflicts efficiently