Training Coordinator

Training Coordinator

Pay Rate: 30-34 per hour

Contract - 36 months

Charlotte, NC - 610 Toddville Road - Onsite

The Training Coordinator provides operational, administrative, scheduling, logistical, and Learning Management System (LMS) support to enable reliable, organized, and scalable delivery of training programs. Serving as the central operational hub for day-to-day execution, this role ensures all classroom, virtual, and hands-on learning sessions are systematically scheduled, tracked, compliant, and executed smoothly—allowing instructors, learners, and program leaders to focus on successful learning outcomes.

Position Summary

The Training Coordinator manages the coordination and administration required to support multi-modal learning delivery. Acting as the primary LMS owner for the Training Delivery & Professional Services team, the role manages master training calendars, coordinates facility and vendor logistics, maintains rosters and compliance records, supports learner enrollment and communications, and prepares data reports. This role independently implements established plans, manages daily priorities, resolves routine operational issues, and escalates matters requiring broader leadership decisions.

Key Responsibilities

1. Training Scheduling & Logistics Management

• Coordinate and schedule classroom, virtual, and hands-on training sessions, instructors, meetings, and related events.
• Maintain master training calendars and coordinate room reservations, equipment, catering, lodging, vendor services, and other event logistics.
• Ensure training facilities and virtual classrooms are set up, clean, professional, and fully prepared ahead of scheduled delivery.
• Oversee the printing, inventory, packaging, and distribution of participant workbooks, instructor guides, and supplemental learning materials.

2. LMS Administration & Learner Support

• Serve as the primary LMS administrator and first-line technical support contact for the department.
• Build, configure, update, and organize courses, curricula, and learning activities within the LMS.
• Administer the end-to-end enrollment lifecycle, including self-registration, bulk enrollments, waitlists, rosters, course access permissions, assignments, and course closeouts.
• Troubleshoot tier-one LMS access, navigation, and completion issues for learners, instructors, and internal stakeholders.

3. Records Management, Compliance & Reporting

• Maintain complete and auditable training records, attendance rosters, completions, and compliance documentation.
• Monitor mandatory training requirements and generate regular compliance tracking reports.
• Compile and distribute recurring reports on enrollment numbers, participation rates, assessment scores, course completions, and post-training evaluations.
• Collect and aggregate learner feedback surveys and deliver summary reports to program managers to support continuous curriculum improvement.

4. Stakeholder Communication & Coordination

• Author and distribute professional learner communications, including enrollment confirmations, schedule reminders, course prerequisites, deadlines, and logistical updates.
• Act as a dependable, responsive point of contact for learners, instructors, program managers, external vendors, and department leadership.
• Monitor departmental shared inboxes and ticketing queues, tracking action items to resolution and proactively flagging delivery risks or bottlenecks.

5. Continuous Improvement & Special Projects

• Support ad-hoc workforce initiatives, employee onboarding events, participant showcases, and special divisional projects.
• Identify operational inefficiencies and recommend process improvements to streamline administrative workflows, standardize procedures, and enhance the overall learner experience.

Decision-Making & Accountability

• Autonomy: Independently prioritizes daily tasks and executes established training plans with minimal supervision.
• Problem-Solving: Applies sound judgment to resolve routine scheduling conflicts, facility issues, and LMS user inquiries within approved operating procedures.
• Escalation: Evaluates alternative solutions and promptly escalates issues that impact program scope, project budgets, compliance timelines, or learning outcomes.
• Standards: Upholds strict standards for data accuracy, confidentiality, stakeholder responsiveness, and dependable follow-through.

Core Competencies

• Organization & Detail Orientation: Rigorous tracking of schedules, rosters, and administrative details across overlapping programs.
• LMS & Technical Proficiency: Skilled in administering learning platforms, troubleshooting basic system issues, and managing database records.
• Customer Service & Communication: Professional, empathetic, and clear verbal and written communication across all employee levels.
• Data Literacy: Ability to gather, clean, organize, and summarize training metrics in clear formats and spreadsheets.
• Adaptability & Problem-Solving: Resourceful in managing last-minute logistical changes, instructor cancellations, or technical challenges.

Qualifications

Required / Minimum Qualifications

• High school diploma or GED equivalent.
• Minimum of three (3) years of related administrative, coordination, or operational experience.
• Demonstrated proficiency in Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Proven ability to organize, prioritize, and manage multiple conflicting deadlines effectively.
• Strong written, verbal, and interpersonal communication skills with a customer-focused mindset.

Preferred Qualifications

• Bachelor’s degree in Training and Development, Human Resources, Business Administration, or a related field.
• Direct experience administering a modern Learning Management System (Cornerstone onDemand preferred).
• Experience utilizing SharePoint for file repository management and collaborative workflows.
• Demonstrated background coordinating enterprise training events, facility management, vendor services, or corporate onboarding programs.

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.