Learning & Development Support ContractorThe Learning & Development (L&D) Support Contractor would supplement the Concord site L&D Team and is responsible for supporting the creation, coordination, and implementation of learning solutions for the Concord, NC manufacturing site. The L&D Associate will partner with Concord L&D associates to perform ServiceNow requests, manage functional area Training Matrices, support training material creation and revision, and assist with the management of requests received via the CONC_LD team email address. Global initiatives and implementations (QMS i3 standardization; ObserveIQ Digital OJT; Learning Plan streamlining efforts, curricula architecture initiatives) Maintaining steady support of Concord site initiatives and site manufacturing milestones. Ensure uninterrupted support of Concord manufacturing.
Scope of Work: Assist in management of 36 functional area training matrices. Review with teams, update/revise, review in QDocs, approve in QDocs. Assist/support with course and curricula periodic reviews Run LMS reports to support site quality management investigations / assist with report requests. Assist/support L&D Team email address (site requests) to send to Conduent or manage on a local site level.
Support ServiceNow requests: Creation/management/cancellation of instructor-led classes Deactivation/retirement of courses Due date extension projects / trending Instructor-led classes scheduling with Conduent Turning on contractor learning plans Assisting in assignment / unassignment of curricula for teams Support / revise training materials (OJTs, Instructor-led trainings, etc.). Run assignment profile streamlining project Run streamlining projects: functional area mapping; assessment/exam mapping; OJT curriculum architecture mapping. Coordinate instructor-led classes (visitor registration, rosters, arranging rooms, creating and sending out surveys) Manage / coordinate post-instructor-led training surveys. Organize data and process metrics.
Work with teams to update / upgrade training, depending on survey results.