Working remotely in a full-time capacity, the Training & Support Consultant will ensure clients receive exceptional support and training, handling requests, troubleshooting issues, and delivering engaging sessions to empower clients in using the platform effectively. Key responsibilities Serve as the primary point of contact for clients, providing timely and high-quality support through various channels Diagnose and resolve complex technical issues while maintaining accurate documentation of support interactions Plan and deliver tailored training sessions to help clients confidently manage their operations and guest experiences Required qualifications 1-3+ years of experience in customer support, technical support, or SaaS operations Strong working knowledge of property management or operational SaaS platforms Proven ability to independently resolve complex Tier 2 and Tier 3 issues Experience delivering customer training or enablement sessions Familiarity with AI-assisted tools for improving support and training effectiveness
Training and Support Consultant in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.