Training & QA Leader for Customer Experience

Odyssey is seeking a Training & Quality Assurance Manager to lead the Training, QA, and Knowledge Management functions within its Support organization. You will shape how we onboard, educate, and empower our teams to deliver accurate, high-quality experiences to parents, schools, and vendors.

You'll partner with Product, Operations, and Program teams to translate policy and product changes into scalable training, documentation, and quality standards, driving measurable performance improvements.