N1 Partners Group is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.
Responsibilities
- Analysis and monitoring of the main KPIs;
- Design and manage VIP loyalty programs
- Oversee the management of high-value VIP clients, ensuring personalized and exceptional service.
- Mentor, and manage the VIP team
- Collaborate with the Product and Tech teams to develop tools and features that enhance the VIP experience.
- Explore new technologies (e.g., AI, CRM systems) to improve VIP management and personalization
- Organize exclusive events, physical gifts for VIP players.
- Coordinating with departments to improve VIP segment;
Requirements
- Minimum 3+ years of experience in gaming industry;
- Analytical and strategic thinking skills;
- Data-driven and User-oriented approach is a must;
- Experience in team management;
- Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Intercom, WA messengers,Customer.io )
- Experience and knowledge working with main KPIs such as Retention Rate, GGR, NGR, ARPU;
- Knowledge of analytical tools, excel. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
What we offer
- Full time remote work opportunities and flexible working hours.
- Paid 4 Sick Days and 1 Day Off per calendar year.
- Free online English lessons with a native speaker.
- Training, internal workshops, and participation in international professional. conferences and corporate events.
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This position is listed as full time and able to be worked remotely.